Recently, there were several interesting articles regarding the gig economy and the struggles that both customers (high prices and long waiting times) and firms (convincing drivers to go back to work), in particular Uber and Lyft, are facing. Both are, of course, related. If there are enough drivers, waiting times will become shorter and prices will become lower.
Good article! Massachusetts used their state of emergency declaration during the pandemic to ban all surge pricing. So pricing on uber/lyft are still relatively low but the wait times are out of control because there are no driver incentives to come back. I'm not sure if other states are struggling with this same problem as well and I figured surge pricing would help get drivers back but it seems like your point on inertia is compounding the problem across the country.