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Iris's avatar

this was an awesome read! but one question - why does operational efficiency = social efficiency? given that customers *believe* checked baggage actually *reduces* flight times (even though that is not the case), how does your definition of social efficiency consider the psychological benefits associated with allowing free checked bags?

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Christin Chong, PhD's avatar

Fanny packs counting as a personal item?! This is an outrage!

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