6 Comments
Mar 18·edited Mar 18Liked by Gad Allon

this was an awesome read! but one question - why does operational efficiency = social efficiency? given that customers *believe* checked baggage actually *reduces* flight times (even though that is not the case), how does your definition of social efficiency consider the psychological benefits associated with allowing free checked bags?

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Fanny packs counting as a personal item?! This is an outrage!

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"Hidden Fees" - I still feel somewhat duped when using Google flights, go through the process of choosing my flights, and then see that the pricing was just for Basic Economy and that I need to pay $10 to $100 more to actually select my seat, have a carry-on, etc. I know that Google flights has an option to show the prices with a carry-on included, but that doesn't always seem to work.

If I can't easily see the full price when I am making my decision, than the fees are somewhat hidden.

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