‘Tis the season to be jolly, but if you’ve recently done any online shopping, you’ve probably realized that unless you order by a specific date, you won’t receive it in time —which won’t make for much jolliness.
I love this topic and have been thinking about it a lot recently. As consumers, we have become accustomed to free and easy returns. Therefore, changing consumer attitudes will certainly represent a difficult challenge and will reduce customer loyalty. I'd really like to explore a company that sends returns from consumer directly to another consumer for a reduced cost, thereby removing the middleman. This inefficient industry definitely seems ripe for innovation.
I would prefer to not have inspections because of the added difficulty it brings. I thing buyers could review sellers to ensure quality, as platforms like AirBnB and Uber do.
Professor Allon,
I love this topic and have been thinking about it a lot recently. As consumers, we have become accustomed to free and easy returns. Therefore, changing consumer attitudes will certainly represent a difficult challenge and will reduce customer loyalty. I'd really like to explore a company that sends returns from consumer directly to another consumer for a reduced cost, thereby removing the middleman. This inefficient industry definitely seems ripe for innovation.
It's an interesting idea, but there are so many issues with the need to inspect the product and ensure the conditions that I am not sure it trivial.
I would prefer to not have inspections because of the added difficulty it brings. I thing buyers could review sellers to ensure quality, as platforms like AirBnB and Uber do.