Gad’s Newsletter

Duolingo’s Scaling Journey: Education Revolution or Engagement Obsession?

The Secret Sauce of Managing Variety Through Modularity And Commonality in Fast-Casual Dining

All the Lonely Travelers: A Requiem for the Solo Flyer

Rent the Runway: When Complexity Collides with Scale

One App to Rule Them All: Airbnb Declares War on Hotels, Hosts, and Its Own Simplicity

Uber’s Route Share: Why the Ride-Hailing Giant Is Embracing Fixed-Route Commuter Transit

The Newark Air Traffic Control Meltdown: A Preventable Crisis

Too Transparent to Handle: When Companies Overshare Their Tariffs

The Great Flattening: Why Companies Are “Unbossing”

Starbucks’ New Dress Code: Why Uniforms Don’t Make the Culture

REAL ID and Unreal Lines: TSA’s New Travel Adventure

Planning Without Predictions: How Apple Navigates Supply Chain Uncertainty